Frequently Asked Questions
Q: What does "Available on Backorder” mean?
A: Products that are Available on Backorder could mean:
- The product is on order from the factory and will be here soon.
- The product needs to be ordered. This includes all the very large trees, which need to be manufactured to order.
- The product needs to be pre lit or decorated by us in-house.
What is a “Hinged Tree“?
A: Trees which are plush, but instead of the “HOOK ON” type branches, the branches are HINGED onto the pole and fold out for quick assembly or dismantle.
Q: What is a “Hook on Tree”?
A: Trees where the branches are separate and can therefore be “Hooked On” to the centre pole. Each “Socket” (that holds the branches on the pole) has a colour code beneath the socket which matches to the colour on the hook end of the branch
Q: What is “Floor Space Required”?
A: We measure the bottom layer of branches when fully opened and then allow a little extra space all around and this is what we call “Floor Space Required” This gives you an idea of the area you require to erect the tree
Q: What do you mean by “Tips”, “Needles”?
A: This is the foliage (leaves) on each tip which is then secured to the branch. By counting the number of tips, we can tell you how many tips there are in the tree, wreath, garland, centrepiece or spray
Q: What is the difference between Hard Needles, Soft Needles, PVC, and PE needles?
A: There are 3 types of tips that we use. The differences are as follows:
PE TIPS (Polyethylene)
PE tip is a plastic leaf moulded as 1 complete piece.
PE is very flammable, so we add flame retardant chemicals to the mix as it is moulded.
PE tips are extremely popular in Europe and America as they are very realistic.
The shape depends on the design of the mould. Tips are usually from 13cm to 25cm long. This is the most expensive type of tip, and the cost per piece is determined by the size and complexity of the mould and the amount of plastic used in the tip.
A PE tip can be a single strand (or “1 way”) so there is a central strand with needles coming off. In the centre of the tip is a strand of steel wire, to give strength to the tip and allow ornaments to be hung off it. There are also 3-way, 5-way and 7-way tips in some of our PE trees
PVC Tips (Polyvinyl chloride)
PVC is inherently flame retardant, so nothing need be added to it, and can be either Soft needle or Hard needle
HARD NEEDLE TIPS:
These are single piece of leaf made from strands of PVC that are extruded to form “needles” (looks like real pine needles).
Needle Thickness for hard needle tips is usually between 0.35mm and 0.45 mm. We use 0.45 mm thickness.
This leaf type is made from PVC film. It is the most common type of tip produced for Artificial Christmas trees
Thickness of the PVC film can range between 0.07mm and 0.15 mm (we normally use 1 ply of 0.15mm and 1 ply of 0.10 mm material) to manufacture our tips.
Usually 2 different layers of PVC film are cut to the required length, and then spun together with a narrow-serrated strip in the centre and 2 strands of steel wire to form a single soft needle tip.
This is called a “2-ply” tip. A 2-ply tip will be more expensive than a single ply tip and improves the quality and appearance of the tree
Q: What do you mean “off the Floor”?
A: If we say the branches are “off the floor” the bottom layer of branches is about 25cm to 40cm above the floor.
Q: What do you mean “Reach close the Floor”?
A: If we say the branches “reach close the floor” the bottom layer of branches is about 4cm to 20cm above the floor.
Q: How can I make our tree taller or put presents under a “reach close to the floor” the tree?
A: We sell an Extension Pole which allows you to increase the height by 15cm. You can use this device by inserting into your stand provided, followed by the first tree pole. The extension pole can only be used if your tree is between 1.22m and 2 28m
Q: How will I pay for my order and do you accept all credit cards?
A: You can use PayPal (you do not need to have a PayPal account and can use your credit card with PayPal)
You can use Zip Pay which can be applied for at the Checkout stage.
If you have received a Pro-Forma/Order/Invoice - phone us with your credit card details, Visa, MasterCard or Amex (no surcharge is applied).
You can direct deposit into our bank – details are printed at the bottom of the page of your invoice.
Q: Do I get a tree stand with my tree?
A: Yes, every tree has its own stand included.
Q: What does RMA mean?
A: Return Merchandise Authority.