Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
The Artificial Xmas Tree Company warrants our products against defects in materials or workmanship for a specified period according to the Warranty that is included with the product, or if a warranty card is not included, please see information below: -
The warranty period can vary from product to product, according to the type of material used in that product, which affects the overall price.
The warranty starts from the date of original purchase. Proof of purchase is required, so please retain your Sales Receipt.
The warranty does not cover damages to the product resulting from accident, misuse, abuse, negligence, rust, normal wear, colour fastness of white trees or frosting/snow effects, durability of any pre-attached items, or colour fading over time.
Lights: - If there is a defective light set on a pre-lit tree, at our option only the defective light set will be replaced, not the whole section of tree or the whole tree itself.
Our products are for Indoor use only, unless specifically mentioned on the product as being suitable for Outdoor use.
Register your 10 year warranty online, simply click the link below and fill in the requested information:-
Register your 5 year warranty online, simply click the link below and fill in the requested information:-
WREATHES, GARLANDS and SWAGS OFFER A 5 YEAR WARRANTY
ALL OUR LED LIGHTS OFFER A 1 YEAR WARRANTY
- Trees: - Should any problem occur with any part of the tree within 5/10 years of the date of purchase, e.g. if a branch or tip should break, send the faulty part to our warehouse in Rydalmere NSW and we will replace the part FREE OF CHARGE.
- Wreaths and Garlands: - Should any problem occur with any of our wreaths, garlands, or swags within 5 years of purchase, send the faulty product to our warehouse in Rydalmere NSW and we will replace the product FREE OF CHARGE.
- Lights: - Should any problem occur with any of our lighting products within 1 year of purchase, send the faulty product to our warehouse in Rydalmere NSW and we will replace the product FREE OF CHARGE.
Artificial Xmas Tree Warehouse Sydney Head Office
12 Mary Parade, Rydalmere, NSW, 2116, Australia
P.O. Box 586, North Ryde BC NSW 1670
Please include the following details:
• The name and model No. of Product
• Copy of Sales receipt with date of purchase visible
• Location of purchase
• Please note: The colour of the foliage of a white Christmas tree is excluded in our 5/10 YEAR warranty